We launched Sidewalk Service on June 9, 2020. It’s been a long few months, and we have been eager to get materials to, and provide additional services for, our wonderful patrons. The hours scheduled for Sidewalk Service are currently 4-7pm Tuesdays and Thursdays, and 10am-12pm on Saturdays.
How it Works:
Step 1: Request your items. You may place Lynnfield items on hold through our catalog, call us at 781-334-5411, email us at firstname.lastname@example.org, or fill out this form. We are currently limiting this service to five items per library card. Multiple family members? You may request five items per card, and pick them all up at the same time. Need something printed, scanned, or copied? We can also help with that – up to 25 pages! Call or email to discuss your project! We are maintaining careful social distancing in the library. Staff are wearing masks and gloves while handling items, we are limiting the number of people involved in the process internally to reduce the number of touch points on the materials.
Step 2: Wait to be notified that your items are available! Once you have been notified by phone, text, or email that your items are ready, please visit our calendar to book a pick up time. We will fill your order and it will waiting for at your designated time. If you are notified of more items arriving before your pickup time, you DO NOT need to make multiple appointments. Your item(s) will be added to your previous order.
Step 3: At your designated time, park in the parking lot, and pick up your materials on the sidewalk in front of the library. We will have tables set up and you will walk up, give us your name, and then step back. A staff member will retrieve your bag and place it on the table then step back. You can then grab your bag and take it home to enjoy. We ask that you wear a mask when you pick up your materials. Please be mindful of your neighbors and maintain at least six feet from each other during this process. If you have set up an appointment and start feeling ill, please do not come and pick up your books. Call us and we will hold them for you until you are feeling better.
Step 4: If you have items you’d like to return, you may return them during the designated Sidewalk Service times. Please place your items in the red bins set up on a table at the top of the front steps. We will be quarantining all items prior to check-in for at least four days and up to a week. Please be aware that the items will remain on your account up to a week after return, until the quarantine period is over. There will be no late fines during this period. We CANNOT take donated materials at this point.
We hope to increase the service as we go along once we can evaluate the process. Does another time work better for you? Let us know. Can’t make it to the library at all? Let us know and we can try to make other arrangements.
As we continue this program, we are being cautious and safe. A few of our measures include staggered shifts for staff so fewer people are working alongside each other, rearranging work spaces and changing work procedures so that people can practice social distancing, and staff are wearing masks and self-monitoring their health before coming into the building.
If you have any concerns, comments, or need assistance, please do not hesitate to call us at 781-334-5411 or email us at email@example.com and we will get in touch as quickly as we can.
What if I can’t pick up my items at the scheduled time? Let us know as soon as possible and we will hold on to your items and reschedule your pickup. If you are feeling unwell at the time of pickup, please don’t come get your books. Call us to reschedule, we will hold onto items until you are feeling better.
How can I get a library card?
If you need a library card, you may email us at firstname.lastname@example.org with the following information: full name, street address, telephone number, email address, and birthdate. We will then issue you a library card number and PIN, which will allow you to access our online services that require a card, and request items to be picked up during Sidewalk Service hours.
How can I get a pin #?
If you need a new pin #, you may email us at email@example.com with your name and library card number and we will issue you a temporary one.
Can I come into the Library? The Lynnfield Public Library building will be opening for limited appointments starting Monday, July 20. We will be allowing a limited number of visitors to come inside to use public computers, the photocopier, and the scanner. We will also allow people to come in and get out of the heat, serving as a Cooling Center for people who need it. These visits will be scheduled at various times on Mondays, Wednesdays, and Fridays. Click here for more information.
Can I return items if I don’t need to pick up items? You may return items during Sidewalk Service hours ONLY. If you are only dropping off items, you do not need an appointment. We ask that you wear a mask and maintain proper social distancing. Place your items in the red bins at the top of the front steps. The items will be quarantined and remain on your account for up to a week after they are returned.
Is the Library accepting donations? At this time we CANNOT accept item donations.